Building a scalable internal SaaS platform for a leading insurance broker in Eastern Europe

Name of the project
Malakut is an international insurance broking group founded in 1999 with offices around the world.

client

Project description

The challenge was to develop a scalable platform for communicating and accumulating documents between clients, brokers, and insurance companies to make the internal process more efficient and straightforward.

task

We have designed a unified ecosystem that stores a customer database, documents, tenders, transactions, and payments.

Project features

a single platform for all participants

We have designed a questionnaire that helps collect clients' primary data, prepare a preliminary business assessment, and find the best solution for the client's needs.

client form

We have integrated a chat into the platform for quick communication between all participants, improving application processing speed and the overall quality of the service.

A knowledge base is available on the platform that contains answers to frequently asked questions by sections and a quick search feature.

chat and knowledge base integration

Our client does business internationally and will use this platform as an internal tool for all branches. Therefore, it was essential to work on the flexibility of the layouts, establish hierarchies, and prioritize the screens. Furthermore, to think over all the moments to avoid broken UI and preserve design integrity in all languages.

multilingual user interface

We developed a single-page application using a single HTML document as a wrapper for all web pages with Vue.js. As a result, we have a more responsive application, the data requests process faster, and the server does less processing.

technical features